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FREQUENTLY ASKED QUESTIONS


What is the NPAC?

The Number Portability Administration Center (NPAC) supports the implementation of Local Number Portability and is the system used to facilitate number porting in the United States.   It includes information when a telephone number is ported from a wireless number or a wireline number or vice versus. This information is needed by any business that must comply with the Telephone Consumer Protection Act, which prohibits the use of autodialers or prerecorded messages to any telephone number in which the called party is charged.

Who administers the NPAC?

iconectiv has been established as the next Local Number Portability Administrator (LNPA) in all U.S. regions. The transition is underway and will be completed in 2018.

How can I reach the help desk?

You can reach the help desk by calling: 844-411-WDNC (9362) or by emailing wdnc@iconectiv.numberportability.com

Who is eligible to access the service?

The service provides information when a telephone number is ported from a wireless number to a wireline number or vice versus. Since the Telephone Consumer Protection Act TCPA prohibits the use of autodialers or prerecorded voice messages to any telephone number in which the called party is charged, businesses that use autodialers to contact consumers can use this service to help them round out their TCPA compliance efforts for telephone marketing.


Examples of companies that may benefit from this service include: 

  • Call Centers
  • Contact Centers
  • Market Research Firms
  • Marketing Agencies
  • Telemarketers
  • Debt Collectors


Is registration required?

Yes, registration is required. To get started, select Register and fill out the form.

Is there a fee for the service?

Yes, there are annual subscription fees.

What if I can’t find my login information?

If you can’t find your login information, call the help desk at: 844-411-WDNC (9362).

Does my account automatically renew each year?

No. Each year, you will need to renew the service and pay the applicable annual subscription fee.

What is the estimated average timeline for registration for users of the Wireless Do Not Call (WDNC) service if all forms are filled out correctly?

Once a user signs a service agreement with iconectiv, they will receive an invoice and service will begin once the registration is processed and payment is received.

If I am registered as a Direct customer but am becoming a Reseller customer, does my registration status change?

Yes, your company must register as a Reseller customer.  As you acquire Second Tier customers, each of those customers will need to register with iconectiv and indicate your company as their Reseller. You will then receive an invoice notification for that Second Tier customer.

Why would I need to use this service?

This service provides information when a telephone number is ported from a wireless number to a wireline number or vice versus. Since the Telephone Consumer Protection Act (TCPA). TCPA prohibits the use of autodialers or prerecorded voice messages to any telephone number in which the called party is charged, businesses that use autodialers to contact consumers can use this service to help round out their TCPA compliance efforts for telephone marketing.

How often are the files updated?

There are four files generated daily:

  • Wireline to wireless ports – no ranges
  • Wireline to wireless ports – with ranges
  • Wireless to wireline ports – no ranges
  • Wireless to wireline ports – with ranges

How are the files formatted?

Files utilize the ASCII file format.

How often can I access the files?

You can access the files as often as you would like – downloads are unlimited.  Files are updated once a day.

How often will my company be billed for this service?

All users will be billed annually in advance.

How will I receive my bill?

You will receive a notice via email that your invoice is available.  You can then login to an online payment portal to view and pay your invoice(s).

How do I pay my bill?

You can login to the Payment Portal to pay for your service.

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