FAQ

Businesses that use autodialers to contact consumers can use this service to help them round out their TCPA compliance efforts for telephone marketing, which prohibits the use of autodialers or pre-recorded voice messages to any telephone number in which the called party is charged.

• Examples of companies that may benefit from this service include: 
• Call Centers
•  Contact Centers
• Market Research Firms
• Marketing Agencies
• Telemarketers
• Debt Collectors

There are three types of customers:

• Direct:  A customer that accesses ported telephone number data themselves to avoid engaging in TCPA prohibited conduct.
• Reseller:  A customer that discloses, sells, assigns, leases or uses the ported telephone number data to verify a customer’s list of telephone numbers so a third party can avoid engaging in TCPA prohibited conduct.
• Second Tier:  A customer that receives ported telephone number data, or any part thereof, from a Reseller customer so that the Second Tier customer can avoid engaging in TCPA prohibited conduct.

The service limits Resellers to one level of resale. If you are a Reseller customer you may resell to a Second Tier customer, but the Second Tier customer may not then resell any data from the service nor can they flag, scrub or identify wireless ported telephone numbers and provide the results to its customers as that is a violation of the terms and conditions of the Service Agreement.

Yes. If you scrub lists on behalf of your customers, and advise those customers of whether a telephone number is wireless or wireline, then you are considered to be a reseller of the service.  You must register for the PortData Comply WDNC Service and all of your customers must register as Second Tier Customers.

A Direct Customer may disclose to its clients the results of calls it makes on behalf of those clients (e.g., leads generated, survey results, applications for products/services, etc.), including the associated telephone numbers. However, the Direct Customer cannot simply provide confirmation to its client that a telephone number was ported to a wireless telephone number, as that would constitute a "disclosure" to an entity that has not executed an agreement with iconectiv as a customer of a Reseller. In this instance, a client would be required to register with iconectiv and execute its own Service Agreement.

Yes, registration is required. To get started, select Register and fill out the form.

Yes, there is an annual subscription fee and your company will be billed annually. Payment must be received within 30 days of the date on the invoice or access to the files may be suspended until payment is received.

Access to the files will be granted once iconectiv countersigns the Service Agreement.  

Each year, you will need to renew the service and pay the applicable annual subscription fee. To simplify the process, you will receive an email with the required renewal documentation (Service Agreement and the Annual Continued Qualification Letter) in advance of the anniversary date of your Service Agreement.

An Annual Continued Qualification (ACQ) Letter and the WDNC Service Agreement is required for each Second Tier Customer. If a Letter of Agency was executed by you and your Second Tier customer, you may execute and return both the Service Agreement and ACQ on their behalf. If you do not have an executed Letter of Agency, your Second Tier customer must sign and return the ACQ letter and Service Agreement themselves.

Yes, your company must re-register as a Reseller customer. As you acquire Second Tier customers, each of those customers will also be required to register with iconectiv.

No. Rights to the service are limited to each legal entity that purchases a subscription. A “Customer” does not include any affiliates of such entity. Any affiliate of a Customer that desires access to the Service must qualify as a Customer, in accordance with Article 5 (Qualification) of the iconectiv Wireless Do Not Call Service Agreement and execute its own Agreement.

Yes. A separate subscription (and the corresponding fee) is required for each database you provision.

A “Database” means a single aggregation of data records or files containing the Intermodal Ports that make up the Service provided under this Agreement. If a Customer (a) aggregates data from the Service into a single Database, and (b) allows multiple entities to access data from the Service in such a Database, then such Customer is a Reseller Customer, and those receiving such data from such Reseller Customer are Second Tier Customers as defined in Section 5.2 of the WDNC Service Agreement.

There are four files generated daily:

• Wireline to wireless ports – no ranges
• Wireline to wireless ports – with ranges
• Wireless to wireline ports – no ranges
• Wireless to wireline ports – with ranges

Files are provided in ASCII file format. You may access the files either via the WDNC Portal or via sFTP.

The files are updated once per day and you may access them as often as you would like. Downloads are unlimited. 

Archive (compressed) files are generated daily and accessible for download by authorized PortData Comply customers and are accessible from either the Portal or the sFTP server.  One archive file is generated per day that contains the four files for that day. This file is accessible from the Portal or the sFTP server for the duration of the LNPA contract. There is no single archive file that includes the archive files for the past 365 days.

Yes, registration is required for both the ELEP and IVR service. Agencies interested in accessing both services must register for each service separately To get started, select Register and fill out the form.

There is no fee to access the Interactive Voice Response (IVR) service. There is a subscription-based fee to access the web-based Enhanced Law Enforcement Platform (ELEP) service. 

You can reach the Help Desk by calling: 844-411-9362 or by emailing NPACPortDataComplyHelpDesk@iconectiv.numberportability.com. 

If you can’t find your login information, you may email PortDataComply@iconectiv.numberportability.com or call the Help Desk at: 844-411-9362.

You will receive an email that your invoice is available. You can then login to an online payment portal to view and pay your invoice(s).  If you are unable to find your login information to pay your invoice, you may email PortDataComplyBilling@iconectiv.numberportability.com or call the Billing team at 844-325-4193.